This role has closed.
It’s no longer listed by the employer, so applying won’t reach anyone. Similar openings are below, and more customer service & bpo roles land every day.
Quality Analyst at TP
Who can apply
- Experience
- 1+ years
About this role
Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter sProvide constructive feedback and coaching to agents to improve performanc eIdentify gaps in communication, process adherence and customer handlin gPrepare and maintain quality reports, dashboards and analysis for leadershi pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FC R Qualification require d: Graduate in any str eamMinimum 1-3 years of exp …
Questions freshers ask
Is this role open to freshers?
Yes. TP has listed this Quality Analyst role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
Does applying cost anything?
No. Applying is free, and it always should be. Umbrix runs every listing through a scam filter before publishing it, and any posting that asks for a registration fee, a security deposit or a training charge is rejected outright. If this employer asks you for money at any stage, that is a scam — stop and report it.
Where does this listing come from?
This posting was collected from TP's own careers listing or a licensed job feed, checked by our scam filter, and re-verified on each ingest run. The Apply button sends you to the original posting — Umbrix never sits between you and the employer.
Similar customer service & bpo roles in Mumbai
- Claim Facilitator RepresentativeNiva Bupa Health Insurance · Mumbai, Maharashtra
- Associate, Global Client Solutions (EU Market)Nextyn · Mumbai, Maharashtra
- Associate, Global Client Solutions (US Market)Nextyn · Mumbai, Maharashtra
- Junior Customer ExperienceQubeHealth-Pay · Mumbai, Maharashtra
- Quality AnalystTP · Mumbai, Maharashtra