UMBRIX

Quality Analyst at TP

TPMumbai, Maharashtra
Fresher-friendlyChecked by our scam filter
Apply on TP’s site

Who can apply

Experience
1+ years

About this role

Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter sProvide constructive feedback and coaching to agents to improve performanc eIdentify gaps in communication, process adherence and customer handlin gPrepare and maintain quality reports, dashboards and analysis for leadershi pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FC R Qualification require d: Graduate in any str eamMinimum 1-3 years of exp …

Questions freshers ask

Is this role open to freshers?

Yes. TP has listed this Quality Analyst role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.

Does applying cost anything?

No. Applying is free, and it always should be. Umbrix runs every listing through a scam filter before publishing it, and any posting that asks for a registration fee, a security deposit or a training charge is rejected outright. If this employer asks you for money at any stage, that is a scam — stop and report it.

Where does this listing come from?

This posting was collected from TP's own careers listing or a licensed job feed, checked by our scam filter, and re-verified on each ingest run. The Apply button sends you to the original posting — Umbrix never sits between you and the employer.

Is this job still open?

Umbrix re-checks every listing against its source on a schedule and closes any posting that disappears. This customer service & bpo role was still live at the last check. If the employer's page says otherwise, it closed since then.

Similar customer service & bpo roles in Mumbai

Browse all fresher customer service & bpo jobs in India