Hiring 1Point Associate For Healthcare At BKC Location at Talisman HR Solutions

Talisman HR SolutionsMumbai, Maharashtra
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About this role

Job Description: Key Responsibilities Handle inbound and outbound customer calls and resolve queries within defined TAT. Manage customer complaints, escalations, and requests through CRM. Maintain accurate case documentation and follow-ups. Build strong customer relationships and ensure a positive customer experience. Conduct feedback calls, surveys, and service reminders. Coordinate with internal teams for query resolution and timely closure. Ensure adherence to SOPs, compliance guidelines, an…

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