Customer Support Executive at Yugasa Software Labs
Who can apply
- Experience
- 1+ years
About this role
Yugasa Software Labs is hiring for Customer Support Executive: About the Company: Yugasa Software Labs develops technology-led business solutions, including Minaions, an AI-powered tender automation software that helps organizations discover, track, and manage government tender opportunities in India. The platform combines AI, RPA, and workflow automation to simplify tender discovery and bid management. This role offers the opportunity to work closely with customers using a growing B2B SaaS product in the AI and automation space. Responsibilities: Support customers through phone calls, WhatsApp, email, and other communication channels. Understand customer questions and provide clear, timely, and appropriate solutions. Guide users through Minaions features and functionalities, including onboarding and basic product demonstrations. Handle basic product and technical queries, troubleshoot common issues, and coordinate with the technical team when required. Follow up with customers to confirm issue resolution and maintain accurate records of queries, issues, and resolutions. Collect customer feedback and share actionable insights with internal teams. Build professional customer relationships and contribute to a consistently positive product experience. Requirements: At least 1 year of experience in customer support, product support, client handling, or technical support. Strong verbal and written communication skills, with confidence using phone and email. Basic understanding of software applications and web-based platforms. Good problem-solving, follow-up, and client coordination abilities. Ability to learn new software products quickly. Basic knowledge of MS Office or Google Workspace. Experience with SaaS, IT software, B2B products, or tendering platforms will be an advantage.
Questions freshers ask
Is this role open to freshers?
Yes. Yugasa Software Labs has listed this Customer Support Executive role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
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