Customer Service Representative at BTW Visa Services Pvt. Ltd.

About the Company BTW Visa Services Pvt. Ltd. is seeking a dedicated CSR Executive to join its team. The company is committed to providing excellent customer service and ensuring smooth operations for visa-related services. This role is ideal for a fresher looking to start their career in customer service within a dynamic environment. Responsibilities Handle all incoming and outgoing calls in a prompt, polite, and professional manner. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location. Ensure all landline numbers are functional and report any issues to the Admin Department without delay. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams. Requirements Fresher with no prior experience required. Strong communication and interpersonal skills. Ability to handle calls and customer inquiries professionally. Basic computer literacy and data entry skills. Customer-service-oriented mindset.