Virtual Front Desk Executive at Hotelkey India Pvt Ltd
Who can apply
The employer hasn’t stated batch, branch or CGPA requirements for this role. Upload your résumé to see how well you match.
About this role
Key Responsibilities: Digital Concierge Services: Provide a warm, face-to-face welcome to guests via KIOSK video feeds and handle incoming property communications with professionalism. Arrival & Departure Facilitation: Securely manage digital check-in and check-out procedures, process room keys, and verify guest credentials. Booking Administration: Organize, update, and monitor reservations and room allocations within the central property database. Guest Inquiry Management: Address questions regarding property guidelines, facilities, pricing, and local recommendations accurately and efficiently. On-Site Team Syncing: Act as the liaison between virtual guest requests and physical staff, directing housekeeping and maintenance tickets instantly. Issue Resolution: Troubleshoot guest complaints or minor system disruptions calmly, ensuring a high level of customer satisfaction. Candidate Profile & Qualifications: Articulate Communication: Superior written and spoken English skills with an ability to communicate clearly and professionally. Engaging Presence: A friendly, approachable, and camera-ready personality suited for video-based customer interactions. Operational Flexibility: Total availability to accommodate a rotating schedule, including weekend shifts, evening hours, and holidays. Digital Literacy: Comfortable operating modern computer systems, navigation software, and multi-screen digital tools. Valued Experience: A background in a guest-facing role, retail customer care, call centers, or hospitality management is highly preferred. Familiarity with hotel PMS tools is a distinct benefit. Problem-Solving Skills: Excellent interpersonal skills combined with a quick, solution-oriented mindset.
Questions freshers ask
Is this role open to freshers?
Hotelkey India Pvt Ltd hasn't stated an experience requirement for this role. Umbrix only lists roles that are fresher-eligible or leave experience unstated, so it's worth applying and letting the employer decide.
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