Telesales Executive – Home Health Care Division at Diagnex

Diagnex is hiring for Telesales Executive - Home Health Care Division About the Company Diagnex is a fast-growing home healthcare startup dedicated to making a meaningful impact in patient care. We are expanding our Business Development and Operations team to enhance our reach and service delivery in the home healthcare sector. Responsibilities Handle incoming enquiries for home healthcare services (nurses, attendants, IV therapy, physiotherapy, etc.) Make outbound calls to follow up on leads, enquiries, and past clients. Understand patient requirements and recommend suitable services. Convert enquiries into confirmed bookings and achieve monthly targets. Maintain accurate records of leads, calls, and conversions in CRM or tracking sheets. Coordinate with the operations team for service scheduling and deployment. Provide clear information on pricing, services, and process. Handle objections and build trust with clients/patient families. Ensure high levels of customer satisfaction and timely follow-ups. Upsell or cross-sell additional services where relevant. Requirements Excellent communication skills (English, Hindi; regional language preferred). Prior experience in telesales, healthcare coordination, or customer service preferred. Ability to handle sensitive patient conversations with empathy. Strong convincing and negotiation skills. Basic computer knowledge (Excel, CRM tools, WhatsApp communication). Target-driven with a positive attitude. Rotational shifts / Day shift (as per business requirement). Availability on weekends may be required.