Technical Support Executive at Marketwick Private limited

Marketwick Private limited is hiring for Technical Support Executive About the Company Marketwick Private limited is seeking a technically curious Technical Support Executive to strengthen its application and user support function. The role involves working closely with users, development teams, and operations stakeholders to keep business applications reliable, responsive, and well documented. Responsibilities Provide L1 and L2 technical and application support to users and internal teams. Investigate application issues, review logs, identify root causes, and coordinate resolution. Use SQL Server for data validation, queries, joins, updates, troubleshooting, and basic database operations. Monitor tickets and application errors, maintain clear issue documentation, and resolve requests within defined timelines. Collaborate with development teams on defects, fixes, testing, deployment support, and issue verification. Understand user requirements and communicate technical information clearly to technical and non-technical stakeholders. Requirements At least 1 year of experience in Technical Support, Application Support, Production Support, or a similar role. Practical knowledge of SQL Server, databases, tables, queries, joins, and data relationships. Strong troubleshooting, analytical, communication, and problem-solving abilities. Basic understanding of APIs, HTTP/REST, JSON, web applications, application logs, and debugging processes. A bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or a related discipline. Experience with fintech, payment, banking, or financial applications is desirable. Knowledge of Postman/API testing, .NET applications, ticketing tools, Windows Server, IIS, or basic networking will be an advantage. The successful candidate should be able to work independently and collaborate effectively with development and operations teams.