Technical Support Executive at Edunext Technologies Pvt. Ltd.

About the Company Edunext Technologies Pvt. Ltd. develops technology solutions for the education sector, helping schools and education organizations manage academic, administrative, and communication processes more effectively. The company is committed to delivering dependable products and responsive support while fostering an inclusive workplace where individuals from diverse backgrounds can contribute and grow. Edunext is an equal opportunity employer that values diversity and encourages candidates from all backgrounds to apply. Responsibilities Connect with clients through calls, remote desktop support, and other communication channels to understand and resolve their queries. Investigate technical concerns, address support tickets, and ensure issues are tracked through timely resolution. Provide clear guidance to users and help maintain seamless day-to-day operation of school ERP and related education technology systems. Work with internal development teams to communicate client feedback and coordinate new feature requirements. Assist in evaluating and implementing practical software solutions that improve the customer experience. Maintain accurate ticket updates and follow up with clients until closure. Requirements Bachelor's degree is mandatory. 1-2 years of relevant experience, preferably in EdTech, school ERP, or CRM support. Strong troubleshooting, analytical, and problem-solving abilities. Excellent English communication skills with confident client interaction. Good presentation and interpersonal skills. Working knowledge of computers and proficiency in Microsoft Office, especially Excel and Word. ERP knowledge is required; relevant ERP certification, such as Data Analyst certification, will be an advantage. The role is suitable for a proactive professional who is dedicated to delivering excellent customer service and efficient technical support.