Technical Support Engineer at Adobe

Acrobat Solutions Specialist (Tech Sales Focus) Overview We are looking for a high-impact Acrobat Solutions Specialist who can combine strong technical knowledge with a customer-centric sales approach. This role requires someone who understands Adobe’s Acro & Web ecosystem, can troubleshoot effectively, and can confidently position product value to drive customer adoption, retention, and revenue growth. Key Skills & Qualifications Experienced & must be a Graduate (full time) Cultural awareness - conversational English Excellent spoken and written communication skills, with the ability to simplify complex Acrobat workflows for customers. Strong customer-handling abilities with high patience, empathy, and relationship-building skills. Solid understanding of Windows/Mac environments and basic troubleshooting to support Acrobat tools. Familiarity with Adobe Acrobat & web products such as Studio, Acrobat Pro, Dreamweaver, XD, Express, Firefly & Animate (expertise in at least one is a plus). Ability to identify customer use cases and recommend the right features, workflows, or upgrades. Experience working cross-functionally with support, sales & product teams. Capability to interpret customer insights to influence adoption and business outcomes. Strong time management skills, with the ability to balance a diverse workload and meet performance KPIs. Awareness of global communication styles, accents, and cultural nuances. Key Responsibilities Customer Engagement & Sales Influence Understand customer workflows and position the right Adobe Acrobat solutions to maximize value and adoption. Identify upselling opportunities (e.g., feature upgrades, plan optimizations, or new product recommendations) based on customer needs and usage trends. Communicate product benefits clearly to influence buying decisions and drive long-term customer retention. Guide customers through Acrobat workflows, best practices, and new feature enhancements to ensure platform stickiness. Technical Suppor