Student Enquiry Officer at QS Quacquarelli Symonds
Who can apply
- Experience
- No experience required
About this role
QS Quacquarelli Symonds is hiring for the role of Student Enquiry Officer! About the Company: QS Quacquarelli Symonds is a global, mission-driven organisation dedicated to helping students achieve their academic and career goals. We work with top universities worldwide, guiding students through the application and decision-making process for overseas education. Responsibilities: Engage proactively with prospective students through phone, messaging platforms and email to support progression towards enrolment decisions. Provide accurate guidance on application processes, admission requirements, timelines and next steps to support student conversion. Manage and maintain student records and engagement activity accurately within CRM systems including HubSpot. Support conversion performance by maintaining consistent follow-up activity and meeting defined productivity and quality expectations. Represent partner universities professionally and communicate key value propositions in alignment with institutional guidelines and service standards. Participate in onboarding, training and quality calibration activities to maintain service consistency and conversion effectiveness. Requirements: This is an entry-level role designed for motivated graduates or early-career professionals. Candidates should possess professional working English (fluent written & spoken), strong communication and persuasion skills, and comfort working towards targets in a structured environment. A high level of organisation, follow-up discipline and accountability, and a passion for helping students are essential. Desirable (but not required) attributes include a background in education, sales, customer service or student advising, exposure to international study pathways or overseas education, and experience engaging with international students and parents. Personal attributes include being motivated by results and clear outcomes, an empathetic yet persuasive communicator, resilient and comfortable handl
Questions freshers ask
Is this role open to freshers?
Yes. QS Quacquarelli Symonds has listed this Student Enquiry Officer role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
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