SRE Operations Engineer at Okta

<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><p>With the Okta's Auth0 organization’s increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical</p> <p>Reporting to the Manager of Engineering, in this role as a SRE Operations Engineer, you will ensure smooth operations of our Customer Identity Cloud at Okta. Working closely with the SRE team, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term operational success for the platform with potential career growth into Site Reliability Engineering.</p> <p><strong>What you’ll be doing</strong></p> <ul> <li>Executes operational work including updating/patching and maintaining the Engineering Service Desk queue</li> <li>Responsible for ensuring team requests are triaged and/or actioned in a timely manner</li> <li>Monitors Platform health and take steps to alleviate issues related to deployment and operations</li> <li>Assist with capacity, performance and scalability testing where required</li> <li>Escalation point for Platform issues from customer support teams</li> <li>Execute runbooks and update processes as required</li> <li>Interface with the SRE team to