Software Support Executive at Dahlia Technologies Pvt. Ltd.

Responsibilities of the Candidate: Handle client queries, issues, and support tickets efficiently. Coordinate with internal teams for issue resolution and follow-ups. Provide software demonstrations and explain product functionalities to clients. Assist clients in understanding software usage and navigation. Maintain professional communication through calls, emails, and virtual meetings. Ensure timely closure and tracking of assigned support tickets. Collaborate with team members across different software modules. Maintain proper records of client interactions and resolutions. Requirements: Have good verbal and written English communication skills. Have strong presentation and interpersonal skills. Be confident in interacting with clients and handling discussions professionally. Have a basic understanding of software applications and computer systems. Be able to learn software products quickly. Have good coordination and teamwork abilities. Have a problem-solving attitude and a customer-centric approach.