Software Engineer I - Salesforce Support at Zoominfo
Who can apply
- Experience
- No experience required
About this role
<div class="content-intro"><p>ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.</p></div><p><strong>Job Title:</strong></p> <p>Tier 1 Support Specialist - Salesforce Platform Operations</p> <p><strong>Job Level:</strong></p> <p> SWE1 (Entry to Junior Level)</p> <p><strong>Department:</strong></p> <p> Product & Engineering / Technology Delivery</p> <p><strong>Role Type:</strong></p> <p> Full-time</p> <p>The Tier 1 Support Specialist serves as the primary point of contact for daily business operations, specifically focusing on Salesforce Platform Operations support. This role is responsible for managing day-to-day support tickets, monitoring platform performance, troubleshooting Salesforce user issues, performing routine data maintenance / bulk data loads and providing light QA assistance. Working closely with cross-functional teams, you will help resolve production issues, document support processes, and ensure that operational workflows run smoothly and meet quality standards.</p> <p><strong>Job Description & Key Responsibilities</strong></p> <p><strong>Tier 1 Support & Issue Resolution</strong></p> <ul> <li>Monitor Salesforce platform performance and errors, create necessary bug tickets or perform other necessary actions as instructed depending on the severity of the issue</li> <li>Manage and resolve day-to-day Salesforce support tickets, ensuring timely responses and high-quality resolution for business users.</li> <li>Perform basic Salesforce troubleshooting and diagnostic tasks to identify and resolve user-reported system issues.</li> <li>Escalate complex technical issues to senior engineers or developers while maintaining clear communication with
Questions freshers ask
Is this role open to freshers?
Yes. Zoominfo has listed this Software Engineer I - Salesforce Support role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
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