Sales Coordinator at Survival Technologies Pvt. Ltd

Roles & Responsibilities Handle the complete sales order processing cycle, from order creation to final dispatch. Create and process sales orders in the company's ERP/system and share the required details with the Plant for timely dispatch. Check stock availability and coordinate with the Plant for stock transfers whenever required. Raise Purchase Requisitions (PRs) based on requirements received from the Purchase and Marketing Teams. Coordinate with the Plant, QC, QA, Purchase, Marketing, Stores, and other internal departments to ensure timely execution of customer orders. Prepare and share dispatch details and shipment-related information with customers as required. Coordinate with the QC Team for incorporating customer-specific requirements or additional parameters in the Certificate of Analysis (COA). Prepare and coordinate customer sample requests based on requirements received from the Marketing Team. Receive Vendor Qualification (VQ) formats from customers and coordinate with the Plant/QA Team for completion. Follow up with QA and concerned departments to obtain the required information and supporting documentation for VQ submissions. Submit completed VQ documents to customers within the required timelines. Handle customer queries related to sales orders, documentation, COA, samples, dispatches, stock availability, and plant-related requirements until resolution. Maintain proper records of sales orders, dispatches, customer documentation, samples, VQ documents, and related correspondence. Ensure timely follow-up with concerned departments to minimize order-processing and dispatch delays. Support the Sales and Marketing Teams with order-related information, documentation, and coordination. Ensure adherence to company procedures and maintain accuracy and confidentiality of customer and business information.