SaaS Account Manager at iBoson Innovations

Overview We are looking for a driven and customer-focused SaaS Account Manager to convert qualified opportunities into customers and drive revenue growth. The ideal candidate will manage the complete sales cycle, negotiate contracts, close deals, and build lasting customer relationships. Key Responsibilities Manage the end-to-end sales cycle from qualified opportunity to deal closure. Conduct commercial discussions and present proposals, pricing, and contracts. Achieve sales targets through new customer acquisition. Identify upselling and cross-selling opportunities within existing accounts. Negotiate contracts, handle customer objections, and close deals. Build and maintain strong customer relationships throughout the sales journey. Maintain accurate CRM records, sales pipeline, and forecasts. Partner with Onboarding and Customer Success teams to ensure a seamless customer handover. Requirements Bachelor's degree in Business, Marketing, Commerce, or a related field. Minimum 1 year of experience in SaaS Sales, B2B Sales, Account Management, Inside Sales, or Business Development. Proven experience in sales negotiations, proposal management, and deal closures. Proficiency with CRM platforms such as HubSpot, Salesforce, Zoho CRM, or equivalent. Excellent communication, negotiation, and closing skills. Strong consultative selling and relationship management abilities. Experience with pipeline management and sales forecasting. Customer-focused, target-driven, and results-oriented mindset. Experience selling SaaS solutions such as CRM, ERP, or other business software is preferred. Exposure to SMB, Mid-Market, or Enterprise sales is an advantage. Understanding of SaaS subscription and recurring revenue models is preferred. Key Performance Indicators (KPIs) Revenue generated Deals closed Opportunity-to-customer conversion rate Average deal value Sales target achievement Customer retention and account growth