UMBRIX

Process Trainer Inbound US Process at Global Services

Global ServicesMumbai, Maharashtra
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About this role

About the Role We are seeking an experienced Process Trainer Inbound US Process to deliver training excellence and drive performance in our international voice operations Key Responsibilities KRA Conduct new hire and refresher training for inbound US process teams Ensure smooth transition from training to production Collaborate with operations and quality teams for performance improvement Drive employee engagement and skill development Key Performance Indicators KPI Training Effectiveness Postt…

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