IT Support Engineer at Techtrix Solutions Pvt Ltd
Who can apply
- Experience
- No experience required
- Branches
- CSE
About this role
Job Summary: We are looking for a motivated and customer-focused IT Support Engineer - L1 to provide first-level technical support to employees and clients. The candidate will be responsible for diagnosing and resolving basic hardware, software, networking, and application-related issues. The ideal candidate should have good troubleshooting ability, communication skills, and a willingness to learn new technologies. Key Responsibilities: Act as the first point of contact for IT-related issues through phone, email, chat, or onsite support. Troubleshoot desktop, laptop, printer, scanner, and peripheral issues. Install, configure, and troubleshoot Windows 10/11 operating systems. Troubleshoot MS Office, Outlook, Teams, browsers, and other applications. Provide basic support for Microsoft 365. Troubleshoot basic LAN, Wi-Fi, Internet, DNS, DHCP, TCP/IP, and VPN issues. Assist users with password resets, account access, and basic user-support requests. Install and configure approved software and applications. Provide remote and onsite technical support to users. Create, update, and close support tickets with proper documentation. Follow defined SLA and escalation procedures. Escalate unresolved or complex issues to L2/L3 support teams with complete troubleshooting details. Maintain IT asset and equipment records. Assist with employee onboarding/offboarding, including laptop and software setup. Maintain basic IT documentation, troubleshooting guides, and SOPs. Follow company IT security policies and procedures. Required Technical Skills: Basic knowledge of Windows 10/11 Hardware and software troubleshooting Desktop and laptop troubleshooting Printer and peripheral troubleshooting Basic networking concepts: TCP/IP DNS DHCP LAN/Wi-Fi VPN Basic knowledge of Microsoft Office / Microsoft 365 Basic knowledge of Outlook and Teams Familiarity with remote support tools such as AnyDesk, TeamViewer, or RDP Basic understanding of IT ticketing/helpdesk systems is an advantage Basic know
Questions freshers ask
Is this role open to freshers?
Yes. Techtrix Solutions Pvt Ltd has listed this IT Support Engineer role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
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Is this job still open?
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