Interaction Designer at Observeai
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About this role
<p><strong>About Us</strong></p> <p><u><a href="http://observe.ai/" target="_blank">Observe.AI</a></u> is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.</p> <p>Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.</p> <p>Built on a CX-native foundation, <u><a href="http://observe.ai/" target="_blank">Observe.AI</a></u> helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.</p> <p><strong>Why Join Us</strong></p> <p>As a Interaction Designer you will be needed to analyze spoken language data and derive insights. This role requires a strong background in data mining within speech and text analytics, data analysis, or a related area, with experience in speech recognition, NLP, or voice analytics. In this role you will collaborate with cross-functional teams to enhance speech-based applications, customer interactions, and AI voice technologies.</p> <p><strong>What You’ll be Doing</strong></p> <ul> <li>Understand the quality evaluation forms of our pilot and proof of concept customers and configure trackable points of interest from these evaluation forms into the Observe.AI dashboard in order to augment & automate customer quality assurance processes</li> <li>Automate scoring for evaluation forms through configuring speec
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