Helpdesk Associate - ITIL at NTT America, Inc.
Who can apply
The employer hasn’t stated batch, branch or CGPA requirements for this role. Upload your résumé to see how well you match.
About this role
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational sh…
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Is this role open to freshers?
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