GTM & Strategy, Model API at Sarvam

About Sarvam

Sarvam is building the bedrock of Sovereign AI for India. The company is developing India’s full-stack sovereign AI platform, building across research, models, infrastructure and applications with a singular focus on making AI genuinely work for India. Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures. Sarvam partners with India’s leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC.

About the Role

This role sits at the intersection of customer success, technical problem-solving, and market intelligence. You’ll own API customer relationships end-to-end — running demos, debugging integrations, writing scripts to unblock customers, and relaying precise model feedback to Sarvam’s research teams. A strong fit for someone early in their career with genuine technical curiosity and excellent communication skills.

What You’ll Do

• Own customer relationships end-to-end: run demos, onboarding sessions, and integration walkthroughs; get customers from API key to working product fast; stay with them through production.

• Build and tinker: write scripts to unblock integrations, build small demo apps that show customers what’s possible, and create reference implementations others can reuse. Handle problems directly rather than escalating them.

• Be the voice of the customer inside Sarvam: relay model feedback (transcription errors, voice quality gaps, translation failures, LLM output issues) to research and engineering with enough specificity that they can reproduce and prioritise; then close the loop with the customer.

• Surface market insights: track what customers and prospects are building, map the competitive landscape, spot recurring patterns across accounts, and bring a point of view to GTM and Product — not just a data dump.

What We’re Looking For

• 3+ years in a customer-facing role: customer success, solutions, pre-sales, or developer advocacy at a tech company; strong internship experience counts (impact > years).

• Technically capable: you read API docs fluently, write basic Python or JS scripts, and debug integrations without hand-holding.

• Excellent communicator: confident on demos, clear in writing, equally effective with a business stakeholder and an engineer.

• Genuinely curious about AI: you want to understand how the models work, not just what they return, and you can characterise model errors with precision.

• Organised and proactive: multiple threads in the air, nothing dropped, no prompting needed.

Bonus Points

• Familiarity with speech, LLM, or document processing APIs: you know what good output looks like.

• Experience working with engineering or research teams: you can turn a customer complaint into a reproducible bug report.

• You’ve built something with an API — a project, a side build, anything.

Why Sarvam?

Sarvam is a fast-moving, high talent-density team building full-stack AI for India, working on problems that push the frontiers of AI with real population-scale impact.

• Work alongside researchers, engineers, builders, and business leaders who move fast and hold each other to a very high bar.

• High ownership and high impact, from day one.

• Everything we do is AI-first, from the way we build and ship to the way we think about problems.

• You can work on problems that could change how an entire country learns, works, and communicates.

If you want to work on problems at the frontier of AI in India, Sarvam is the place to be.