Global Escalation Specialist, ZCC at Zscaler
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About this role
<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p data-path-to-node="0"><strong>Role</strong></p> <p data-path-to-node="0">We are looking for a Global Escalations Specialist to join our team. This is a Hybrid role in Bangalore/Mohali, reporting to the Director, Global Escalations in the GCS department. The Global Escalations Specialist team serves as an escalation point product expert for TAC, triaging, owning, and managing all case escalations regardless of product or priority. This approach provides a unified and technically proficient entry point for routing validated bugs to Engineering, ensuring quality while reducing confusion and delays. Additionally, the team is responsible for providing regular updates on critical escalations to key stakeholders, including customers, GTM teams, support leadership, and engineering management.</p> <p data-path-to-node="1"><strong data-path-to-node="1" data-in
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