Front Desk Executive (Retail Store) at ORNAZ
Who can apply
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About this role
About the Company: ORNAZ is seeking a well-presented and customer-focused Front Desk Executive to manage day-to-day store operations and deliver an exceptional customer experience. We are looking for a candidate with excellent communication skills, comfort in interacting with customers both in-store and online, and strong organizational abilities. This role offers hands-on experience in retail and customer relationship management, exposure to the luxury jewellery industry, and the opportunity to contribute to business growth in a dynamic and collaborative environment. Responsibilities: Welcome and assist customers visiting the store. Handle customer inquiries, product-related questions, and service requests professionally. Manage customer communication across WhatsApp, Instagram, calls, emails, and other online channels. Coordinate appointments, walk-ins, and customer follow-ups. Maintain store presentation, cleanliness, and ensure an exceptional in-store experience. Support sales activities by guiding customers through products and collections. Handle billing, order tracking, and basic administrative tasks. Coordinate with internal teams to resolve customer concerns promptly. Maintain customer records and ensure timely updates in relevant systems. Assist in inventory checks and stock management when required. Requirements: Excellent verbal and written communication skills in English and Hindi. Pleasant personality with strong interpersonal skills. Proficiency in Microsoft Office, Google Workspace, and basic computer operations. Ability to multitask and manage customer interactions efficiently. Strong problem-solving skills and attention to detail. Previous experience in retail, hospitality, customer service, or front desk operations is preferred. Experience handling social media inquiries and customer support is a plus. Interest in jewellery, fashion, luxury retail, or lifestyle brands is preferred.
Questions freshers ask
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