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Experience Manager at Vetic
Who can apply
- Experience
- 1+ years
About this role
About the Organization: Vetic is looking for a proactive and customer-focused Experience Manager who will ensure a seamless and exceptional experience for pet parents visiting our clinics. The role involves managing customer interactions, resolving on-ground concerns, and maintaining high service standards to deliver an outstanding clinic experience. Roles and Responsibilities: Act as the primary point of contact for pet parents visiting the clinic. Ensure a smooth and positive customer journey from entry to service completion. Handle face-to-face customer queries, concerns, and service-related complaints professionally. Guide customers regarding consultations, grooming services, vaccinations, diagnostics, surgeries, pharmacy, and other clinic services. Coordinate with veterinarians, clinic managers, and front desk teams to ensure timely issue resolution. Manage customer escalations and ensure effective conflict resolution while maintaining customer satisfaction. Collect and analyze customer feedback to identify areas of service improvement. Support clinic operations in maintaining service quality and efficient customer flow. Maintain records of customer interactions, complaints, and resolutions. Ensure consistent customer experience standards aligned with Vetic's service philosophy. Requirements: Graduate with 1-4 years of experience in customer experience, customer service, hospitality, retail operations, healthcare, or client-facing roles. Strong communication and interpersonal skills in English + Hindi/Regional language. Excellent problem-solving and conflict management skills. Ability to handle face-to-face customer interactions in a fast-paced environment. Customer-first mindset with strong relationship management skills. Basic computer knowledge for reporting and operational coordination.
Questions freshers ask
Is this role open to freshers?
Yes. Vetic has listed this Experience Manager role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
Does applying cost anything?
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Where does this listing come from?
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