Enterprise Operations Engineer II at Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Enterprise Operations Engineer II Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. The Cloud Operations team is looking for a Enterprise Operations Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving. Responsibilities • Participate in 24x7 shifts. • Monitor the stability of our infrastructure with various tools. • Handle incident response, troubleshooting and fix for various servers/services. • Handle escalations as per policies/procedures. • Communicate clearly on tickets, phone calls made to the teams about various issues. • Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues. • Exhibit a sense of urgency to resolve issues. • Ensure SLAs and Operational standards are met. • Contribute to operations runbooks and documentation. • Ensure smooth handoffs between shifts. • Prepare daily, weekly, and monthly reports. Skills • Strong analytical skills and a desire to learn new concepts and technologies and apply them. • Strong attitude to take ownership and responsibility f