Customer Support Representative at Heaven Nova Talent Solutions
Who can apply
- Experience
- No experience required
About this role
Heaven Nova Talent Solutions is hiring for Customer Support Representative About the Company Heaven Nova Talent Solutions is hiring for a Customer Support Representative to join a customer-facing support team. The role involves understanding customer concerns, providing appropriate assistance, coordinating with internal teams, and ensuring timely resolution and follow-up. Responsibilities Handle customer queries through calls, emails, and other support channels. Understand customer concerns and identify the key issue accurately. Coordinate with technical/support teams for issue resolution. Maintain proper customer records, call logs, tickets, and follow-up details. Ensure timely communication and follow-up with customers. Provide a professional, calm, empathetic, and customer-first experience. Manage multiple customer queries while maintaining service quality. Use CRM, helpdesk, ticketing, and documentation tools as required. Support the team with customer-related coordination and documentation. Occasionally meet clients at their workplaces when required. Requirements 1-2 years of relevant experience in Customer Support, Customer Relationship Management, Client Servicing, or Technical Support. Freshers may also be considered if they have a strong technical foundation and excellent communication skills. Excellent verbal and written English communication. Strong customer-handling and interpersonal skills. Calm, empathetic, and customer-focused approach. Ability to understand customer issues and communicate them clearly to the relevant technical/support team. Experience with CRM, helpdesk, or ticketing tools will be preferred. Exposure to technical support, networking, or cybersecurity will be an added advantage. Basic proficiency in MS Office / Google Workspace. Good listening, multitasking, follow-up, and problem-solving abilities. Comfortable working from office in Gurugram and following a Monday-Saturday schedule. Willingness to occasionally meet clients at their w
Questions freshers ask
Is this role open to freshers?
Yes. Heaven Nova Talent Solutions has listed this Customer Support Representative role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
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Where does this listing come from?
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Is this job still open?
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