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Customer Support Executive at ACT Fibernet
Who can apply
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About this role
About the Company ACT Fibernet (Atria Convergence Technologies) is a leading internet service provider, delivering a range of broadband, fiber optic internet, and digital TV services. We are committed to providing high-speed and reliable internet solutions to our customers, ensuring seamless connectivity and exceptional service. Join our dynamic team and contribute to our mission of connecting India. Responsibilities Provide excellent customer support to ACT Fibernet customers via phone, email, and chat. Assist customers with technical issues related to Wi-Fi routers, broadband connections, and IP settings. Troubleshoot and resolve customer complaints efficiently and effectively. Maintain a high level of customer satisfaction through professional and courteous interactions. Document customer interactions and technical issues in CRM/Ticketing software. Collaborate with other departments to ensure timely resolution of complex issues. Adhere to the prescribed work schedule: 6 Days a Week, 12:00 PM to 9:00 PM. Requirements Strong verbal and written communication skills in English and the local language. Basic understanding of Wi-Fi routers, broadband technology, and IP settings. Proven problem-solving abilities and a customer-centric approach. Fast typing speed and proficiency in using CRM/Ticketing software. Prior experience in customer service is preferred. Graduate degree from a recognized institution. Immediate joiners are preferred.
Questions freshers ask
Is this role open to freshers?
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