Customer Success specialist at Hyve Sports Private Limited
Who can apply
- Experience
- No experience required
About this role
Job Title: Customer Support Executive Department: Customer Support Reports To: Customer Support Manager / Team Lead Employment Type: Full-time About the Role: We are looking for a proactive and customer-focused Customer Support Executive to be the first point of contact for our customers. You will handle order-related calls, resolve customer issues, and ensure a smooth post-purchase experience across phone, email, and chat channels. Key Responsibilities: Respond promptly and professionally to customer queries via phone, email, chat, or social media Make COD (Cash on Delivery) order confirmation calls to verify customer details, address, and order authenticity before dispatch Handle NDR (Non-Delivery Report) calls - contact customers on failed/pending delivery attempts, resolve delivery issues, and coordinate re-attempts with logistics/courier partners Conduct feedback calls post-delivery to gather customer satisfaction insights, product reviews, and identify service gaps Troubleshoot and resolve product/order issues, escalating complex cases when necessary Maintain accurate records of calls, confirmations, NDR status, and feedback in the order management/internal system Coordinate with logistics, warehouse, and courier teams to resolve delivery exceptions Guide customers on order tracking, returns, refunds, and exchange processes Meet or exceed defined SLAs, COD confirmation rates, NDR resolution rates, and CSAT targets Identify recurring delivery/product issues and report insights to improve operations Follow company communication guidelines and maintain professional, brand-aligned tone on all calls Required Skills & Qualifications: Bachelor's degree in any discipline (or equivalent experience) 0-3 years of experience in customer service, telecalling, or e-commerce support Excellent verbal communication skills (Hindi/English or relevant regional language) Strong problem-solving ability, patience, and comfort with high call volumes Basic computer proficiency (MS Exc
Questions freshers ask
Is this role open to freshers?
Yes. Hyve Sports Private Limited has listed this Customer Success specialist role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
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