Customer Service Representative Internship at Skillinabox

Responsibility: Engage with learners through calls, virtual interactions, and office visits to understand their concerns, resolve issues promptly, and ensure a smooth learning experience. Take ownership of customer satisfaction metrics (CSAT, NPS, feedback scores) and implement action plans to consistently improve service quality. Build strong relationships with learners and actively collect feedback to share with product, operations, and marketing teams to enhance offerings and reduce churn. Monitor learner journeys from onboarding to completion, ensuring timely support, follow-ups, and high engagement levels. Collaborate closely with the Team Lead to manage team performance, optimize workflows, and improve response and resolution times. Play a key role in scaling customer experience operations as we expand across India by helping build remote CSAT teams and supporting the setup of new support hubs in multiple cities. Requirements: Strong verbal and written communication skills. Good problem-solving and relationship-building skills. Comfortable handling customer/learner queries through calls and virtual interactions. Comfortable working in a fast-paced startup environment with high ownership.