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Customer Service Representative at IMR
Who can apply
The employer hasn’t stated batch, branch or CGPA requirements for this role. Upload your résumé to see how well you match.
About this role
Responsibilities: Handle customer queries and provide timely and accurate resolutions. Respond to customer concerns through calls, emails, chats, and other communication channels. Understand customer requirements and provide appropriate information and assistance. Resolve customer issues while maintaining a positive and professional experience. Maintain accurate records of customer interactions and requests. Follow up with customers to ensure their concerns are resolved satisfactorily. Coordinate with relevant internal teams to resolve customer issues effectively. Escalate complex or unresolved issues to the appropriate team when required.
Questions freshers ask
Is this role open to freshers?
IMR hasn't stated an experience requirement for this role. Umbrix only lists roles that are fresher-eligible or leave experience unstated, so it's worth applying and letting the employer decide.
Does applying cost anything?
No. Applying is free, and it always should be. Umbrix runs every listing through a scam filter before publishing it, and any posting that asks for a registration fee, a security deposit or a training charge is rejected outright. If this employer asks you for money at any stage, that is a scam — stop and report it.
Where does this listing come from?
This posting was collected from IMR's own careers listing or a licensed job feed, checked by our scam filter, and re-verified on each ingest run. The Apply button sends you to the original posting — Umbrix never sits between you and the employer.