Customer Relationship Management Executive at Green Protein

About the Role: We're looking for someone who can manage customer conversations and make sure people have a smooth experience with the brand. If you're someone who likes solving problems, communicating clearly, and staying organised then this role is for you. Responsibility: Act as the primary point of contact (POC) for customers, D2C consumers, and distributors. Manage customer conversations across email, WhatsApp, and other channels Handle customer queries, complaints, and escalations with a solution-oriented approach. Support retention and engagement initiatives through CRM campaigns Work closely with marketing, sales, and ops to fix issues fast Keep track of common issues and share feedback with the team Requirements: Good communication skills (written and verbal) Someone who is patient, reliable, and proactive Comfortable using tools like email, WhatsApp, Google Sheets (we'll teach the rest) Able to handle multiple conversations at once Willing to learn and improve systems over time Why Join Us: Fast-paced startup environment, you'll learn a lot, quickly Opportunity to take ownership and grow with the brand Work closely with different teams and understand how a D2C business runs