This role has closed.
It’s no longer listed by the employer, so applying won’t reach anyone. Similar openings are below, and more it & software roles land every day.
Customer Experience Advisor at Xperteez Technology Private Limited
Who can apply
- Experience
- 1+ years
About this role
Overview We are seeking highly motivated and skilled Customer Experience Advisors to join our APAC team. This role is ideal for individuals who bring a strong blend of customer experience and sales capabilities. You will be the first point of contact for professionals and customers across Australia, New Zealand, the UK, and the US, handling a mix of inbound and outbound interactions. As part of our dynamic Customer Experience team, you'll be responsible for answering inbound calls, responding to emails, and making outbound calls to pitch and sell our marketplace subscriptions. If you're passionate about customer success, comfortable with consultative selling, and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities Be the first line of communication for professionals and customers in Australia. Act as a product expert, helping users understand and navigate our offerings. Manage inbound calls and respond to customer emails using the Zendesk ticketing system. Proactively make outreach calls to pitch and sell marketplace subscriptions to potential leads and existing users. Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades. Ensure customer queries and concerns are resolved efficiently and within the Turnaround Time (TAT). Escalate unresolved or complex issues to the appropriate internal teams. Consistently meet or exceed Customer Experience KPIs. Maintain high levels of customer satisfaction and service delivery. Required Skills Excellent spoken and written English communication. Minimum 1 year experience supporting international customers (voice/email/chat) Prior experience in outbound sales, with the ability to engage prospects proactively and drive conversions. Strong problem-solving and consultative selling abilities. Ability to multitask and manage high volumes of queries and interactions. Demonstrated proficiency in working with ticketing tools and CRM software to manage customer
Questions freshers ask
Is this role open to freshers?
Yes. Xperteez Technology Private Limited has listed this Customer Experience Advisor role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
Does applying cost anything?
No. Applying is free, and it always should be. Umbrix runs every listing through a scam filter before publishing it, and any posting that asks for a registration fee, a security deposit or a training charge is rejected outright. If this employer asks you for money at any stage, that is a scam — stop and report it.
Where does this listing come from?
This posting was collected from Xperteez Technology Private Limited's own careers listing or a licensed job feed, checked by our scam filter, and re-verified on each ingest run. The Apply button sends you to the original posting — Umbrix never sits between you and the employer.