Customer Care Executive at Shell Consultancy

Shell Consultancy is hiring for Customer Care Executive About the Company Shell Consultancy operates in the IT Services & Consulting sector, helping organizations strengthen their technology-enabled operations and customer engagement. The company values clear communication, dependable service, and a positive customer experience across every interaction. Responsibilities Handle customer queries through phone, email, chat, and other support channels in a courteous and professional manner. Understand customer concerns, provide accurate information, and guide users toward suitable resolutions. Record interactions, update support information, and maintain clear documentation in the relevant systems. Escalate complex or unresolved issues to the appropriate internal team while keeping customers informed. Follow service standards, response timelines, quality guidelines, and data-handling procedures. Coordinate with operations and technical teams to support timely closure of customer requests. Requirements Suitable for freshers with 0 years of experience who are interested in building a career in customer support. Strong verbal and written communication skills in English; knowledge of additional regional languages is beneficial. Patient, attentive, solution-oriented, and comfortable interacting with customers from diverse backgrounds. Basic computer literacy and the ability to learn customer relationship management and ticketing tools. Ability to work full-time from the office in Indore, Jaipur, or Mumbai. Applicants should be organized, dependable, and willing to work collaboratively in a service-focused environment. This is a full-time opportunity with an annual compensation range of ₹2.5 LPA to ₹4 LPA. The role offers freshers the opportunity to develop professional communication, customer handling, and technology-enabled support skills in the IT Services & Consulting industry.