Customer Care Executive at Cogent E Services Ltd
Who can apply
- Experience
- 1+ years
About this role
Cogent E Services Ltd is hiring for a Customer Care Executive! Responsibilities: Handle inbound and outbound customer calls, addressing inquiries, resolving issues, and providing information with professionalism and efficiency. Maintain a high level of customer satisfaction by building rapport and trust with clients. Document all customer interactions accurately and thoroughly in the CRM system. Collaborate with team members and other departments to ensure seamless service delivery. Stay updated on product knowledge, company policies, and industry best practices. Identify and escalate complex issues to the appropriate channels for resolution. Requirements: Minimum 1 year of experience in a customer service role. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-centric approach. Ability to work in a fast-paced environment and manage multiple tasks effectively. Proficiency in using CRM software and other relevant tools. High school diploma or equivalent; a bachelor's degree is a plus. Fluency in English and Hindi is preferred.
Questions freshers ask
Is this role open to freshers?
Yes. Cogent E Services Ltd has listed this Customer Care Executive role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
Does applying cost anything?
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Is this job still open?
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