UMBRIX

CST - Executive/Associate - Paytm Travel (Flights) at Paytm

PaytmBengaluru, Karnataka
Checked by our scam filter
Apply on Paytm’s site

Who can apply

The employer hasn’t stated batch, branch or CGPA requirements for this role. Upload your résumé to see how well you match.

About this role

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.

Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.

Responsibilities:

Customer Experience:

Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries.

Identify and address trends in customer complaints and feedback.

Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience.

Operational Excellence:

Implement process improvements and best practices to enhance team productivity and customer satisfaction.

Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform.

Stay up to date on industry trends and best practices in customer service.

Qualifications

Collaborate with other departments to resolve customer issues and improve the platform.

Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service.

Why Join Us:

1. A collaborative output driven program that brings cohesiveness across businesses throughtechnology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in ourecosystem, we are in a unique position to democratize credit for deserving consumers &merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’syour opportunity to be a part of the story!

Questions freshers ask

Is this role open to freshers?

Paytm hasn't stated an experience requirement for this role. Umbrix only lists roles that are fresher-eligible or leave experience unstated, so it's worth applying and letting the employer decide.

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Where does this listing come from?

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Is this job still open?

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