CRM Executive at Valentine Silver International

Job description: Key Responsibilities: Customer Relationship Management & Communication: Ensure all communications with buyers are professional, timely, and aligned with business goals. Act as the primary point of contact for high-value customers and key accounts. Address customer queries, concerns, and complaints, ensuring a high level of satisfaction. Order & Sample Management: Oversee the review and execution of all jewellery briefs, ensuring production feasibility. Ensure timely sample approvals, dispatch tracking, and buyer communication. Collaborate with the production and PPC (Production Planning & Control) teams to ensure seamless operations. Inspection & Quality Control: Get Approval and oversee all inspection reports before sending them to customers. Ensure all PP samples, shipment samples, and packaging samples meet customer expectations. Coordinate the testing of jewellery components and communicate results to buyers. Shipment & Post-Shipment Coordination: Ensure buyers are informed of dispatch status. Proactively notify customers of potential delays, ensuring transparency in order fulfillment. Work closely with the logistics and Exim teams for smooth export-import process. Design & Offer Management: Oversee the preparation of design briefs and offers for new or existing jewellery designs. Source and review new findings and components for innovative designs. Data Management & Reporting: Analyze customer interactions and purchasing trends to optimize CRM strategies. Maintain a robust database of customer preferences, complaints, and purchase history. Generate regular reports on CRM performance, shipment status, and customer feedback. Leadership & Team Coordination: Work cross-functionally with sales, production, and marketing teams for a streamlined workflow.