This role has closed.
It’s no longer listed by the employer, so applying won’t reach anyone. Similar openings are below, and more it & software roles land every day.
CRM Executive at Shakti Legal Compliance India
Who can apply
- Experience
- 1+ years
About this role
Shakti Legal Compliance India is hiring CRM Executives! Responsibilities of the Candidate: Manage and update customer and lead information in the CRM system. Contact new leads through calls, WhatsApp, and email. Follow up regularly with prospective and existing customers. Understand customer requirements and provide appropriate information. Maintain accurate records of calls, conversations, follow-ups, and customer status. Coordinate with the sales and operations teams for timely customer support. Follow up on quotations, enquiries, pending requirements, and sales opportunities. Handle basic customer queries and escalate issues when required. Maintain a proper follow-up schedule and ensure no important lead is missed. Prepare daily and weekly reports on leads, follow-ups, conversions, and pending cases. Identify opportunities for repeat business and customer retention. Achieve assigned monthly CRM and customer engagement targets. Requirements: 1-2 years of experience in CRM, Customer Relationship Management, Inside Sales, Telesales, or a similar role. Excellent verbal and written communication skills. Good customer-handling and follow-up skills. Basic knowledge of CRM software, MS Excel, or Google Sheets. Comfortable communicating with customers over phone, WhatsApp, and email. Good organizational and time-management skills. Target-oriented with a strong sense of responsibility. Ability to work independently as well as with a team. Key Performance Indicators (KPIs) Lead response and follow-up rate Number and quality of customer interactions Lead conversion rate CRM data accuracy Follow-up completion rate Customer satisfaction Timely reporting Customer retention and repeat business
Questions freshers ask
Is this role open to freshers?
Yes. Shakti Legal Compliance India has listed this CRM Executive role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
Does applying cost anything?
No. Applying is free, and it always should be. Umbrix runs every listing through a scam filter before publishing it, and any posting that asks for a registration fee, a security deposit or a training charge is rejected outright. If this employer asks you for money at any stage, that is a scam — stop and report it.
Where does this listing come from?
This posting was collected from Shakti Legal Compliance India's own careers listing or a licensed job feed, checked by our scam filter, and re-verified on each ingest run. The Apply button sends you to the original posting — Umbrix never sits between you and the employer.