Client Servicing Executive at Amoghaa Advisors LLP
Who can apply
The employer hasn’t stated batch, branch or CGPA requirements for this role. Upload your résumé to see how well you match.
About this role
Key Responsibilities: Managing Inbound calls /emails/chat to service customers and make outbound calls where necessary. Respond to customers' queries updates customers' details. Manages expectations & other related services offered by the Bank to resolve any queries. Responsibilities: End-to-end relationship management of VIP customers. SR closure tracking and call back if needed. Call management / respond to & resolve customers' queries & other related services offered by RBL Bank on calls at call centre. Training Assistance & Floor Mentoring, whenever called upon. Managing Inbound calls /emails/chat to service customers and make outbound calls where necessary. Follow up & manage all customer expectations to meet your customers' needs. Use positive communication & soft skills effectively for understanding customer needs and developing resolutions. Next-day service-satisfaction callback check & Proactive servicing. Adhere to breaks/shifts in a timely manner as per schedule. Meet and exceed performance targets set by management. Use appropriate escalation methods. Follow all floor policies and HR policies. Identify and qualify legitimate sales opportunities. Real-Time floor Management as per necessity. Quality: Follow appropriate procedures laid by the Quality team. Equip yourself with new products/procedures and updated policies. Requirements: Credit Cards / Banking Background Call-taking experience
Questions freshers ask
Is this role open to freshers?
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