Client Servicing Executive at The 4P Solutions
Who can apply
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About this role
Position Identification: Designation - Client Service Executive Department - Client service Purpose of the Job: To collaboratively work with all relevant departments to better address and timely deliverables to all the customers' needs. Key Deliverables - 3Cs Collaboration, Coordination and Customer Satisfaction. Key Result Areas: Handling workflow and managing projects independently Understand & accurately briefing to the team client's requirement Ensuring timely deliverables Ensuring timely billing and collection of payment Maintaining trackers, updating and preparing reports for client interaction Principal Tasks & Responsibilities: Client Engagement - Interact with clients and build relationships with them while ensuring their needs are being met in time bound manner. Need to understand the client's brief and coordinate with the design team to get the job executed as per the client's expectations. Collaborating with the relevant departments (Content writing team, Design team, SEO team) to better address client needs, and media spent. Providing regular updates to higher management, and upselling company products where possible. Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client. Timely scheduling of deliverables to enable the operation team to deliver on time and as per contract. Managing the meeting for clients as well as internal teams. Strong follow-ups from clients, and operation teams and provide feedback. Develop open and effective channels of communication with each client that can be employed by other departments as well. Maintain trackers, and reports for client interaction. Collect testimonials from clients. Meeting existing clients on a pre-pre-determined schedule. Time Management and should be able to prioritize the task. Sales Part - Identify new business opportunities through client referrals and forward them to Business Development Team Encourage revenue growth by inspiring
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