Associate Support Engineer at Appsflyer
Who can apply
- Experience
- 1+ years
About this role
<p>Do you enjoy solving complex technical problems? We’re looking for a technically savvy rock star who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base.</p> <p>The right candidate should be a natural problem-solver and a strong communicator. He/She will work in close collaboration with AppsFlyer’s R&D, Customer Success and Product Teams. He/She will actively engaged in cross department projects and strongly influence the product's evolution by providing viable feedback to advance the future of our product development.</p> <p><strong>Requirements:</strong></p> <ul> <li>Passion for solving customer issues in a fast paced environment</li> <li>At least 1 year of experience with technical support / QA / data analysis/ development/ technical account management</li> <li>Experience in SQL querying and managing data</li> <li>Fluent in English</li> <li>Structured and process-oriented</li> <li>Mature communication skills that can smoothly handle communications between client, internal business teams and R&D teams in headquarter</li> <li>Ability to learn new technologies quickly</li> <li>Multitasking and ability to work independently</li> </ul> <p><strong>Responsibilities</strong>:</p> <ul> <li>Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.</li> <li>Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.</li> <li>Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.</li> <li>Enrich our client Knowledge Base with relevant technical information.</li> <li>Create and lead support improvement processes across the company.</li> <li>Provide product feedback and insights to the business and R&D teams.</li> <li>Manage various internal projects, such as: training, ensuring support r
Questions freshers ask
Is this role open to freshers?
Yes. Appsflyer has listed this Associate Support Engineer role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
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