UMBRIX

Associate Engineer at CBTS

CBTSChennai, Tamil Nadu
Checked by our scam filter
Apply on CBTS’s site

Who can apply

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About this role

Associate Engineer- Service Desk/ Help Desk 0-1 Experience 24x7 Support Chennai Provide first-level technical support to internal and external customers through phone, email, chat, and ticketing systems. Handle inbound customer calls professionally and ensure appropriate logging and documentation of incidents and service requests. Create, update, categorize, prioritize, and manage tickets in accordance with defined processes and procedures. Perform initial troubleshooting for common hardware, s…

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