Associate Analyst, Analytics & Metrics at Mastercard
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About this role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Analyst, Analytics & Metrics Overview The Global Statistics / Quarterly Mastercard Reporting (“QMR”) group is responsible for the collection, analysis and reporting of Mastercard’s operational performance, inclusive of providing thought leadership to continuously evolve Mastercard’s internal and external reporting of key metrics. The QMR group is responsible for the collecting and validating data in an accurate and timely manner while adhering to tight timelines, performing various procedural controls and maintaining high standards for data integrity. As a core member of the QMR team you will participate fully in all QMR “Close” activities and assist in operational process management, development and improvement, including analysis of existing needs. Role • Support collection, validation, and reporting of quarterly operational reported data • Leverage analytics to analyze customer reported data to ensure no revenue leakage • Provide analytical research across QMR and switched activity for management discussions • Deliver advanced, detailed, persuasive customer performance data analytics • Support projects related to all operational metrics/drivers and associated revenue • Effectively communicate inquiries with customer to quickly resolve open issues • Provide customer support and training related to QMR topics to both internal and external customers • Clear and concise documentation with internal systems for tracking inquiries • Support qua
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