Altice TSR – Voice at Talent Hunt Management
Who can apply
- Experience
- 1+ years
About this role
Talent Hunt Management is hiring for Altice TSR - Voice About the Company Talent Hunt Management is a premier talent solutions and recruitment consultancy dedicated to connecting outstanding professionals with industry-leading global organizations. We specialize in identifying top-tier talent and enabling dynamic career growth through meaningful placements across diverse sectors. Responsibilities As an Altice TSR - Voice Specialist, you will handle international technical support customer interactions with professionalism and high resolution efficiency. Provide real-time voice technical support to international customers resolving inquiries and troubleshooting network or service issues. Maintain superior call quality and deliver exceptional customer experience adhering to global service benchmarks. Document customer interactions, issues, and resolutions accurately in the CRM database. Collaborate effectively within the team to ensure seamless handoffs, issue escalation, and continuous improvement in service quality. Consistently achieve individual and batch performance metrics including First Contact Resolution (FCR) and Customer Satisfaction (CSAT). Requirements Minimum 1 year of experience in international voice customer/technical support. Educational qualification: Undergraduate or Graduate in any discipline. Proficiency in English with Versant Level 6 certification or equivalent communication capabilities. Willingness to work from office at ITPL, Bangalore. Strong problem-solving skills, active listening, and customer orientation.
Questions freshers ask
Is this role open to freshers?
Yes. Talent Hunt Management has listed this Altice TSR – Voice role as open to candidates with no prior full-time experience, which is why it appears on Umbrix's fresher feed.
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