AI Agent Engineer at Observeai

<p><strong>About Us</strong></p> <p><u><a href="http://observe.ai/" target="_blank">Observe.AI</a></u> is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.</p> <p>Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.</p> <p>Built on a CX-native foundation,&nbsp;<u><a href="http://observe.ai/" target="_blank">Observe.AI</a></u> helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.</p> <p><strong>Why Join Us</strong></p> <p>We’re looking for a client-facing AI Agent Engineer to design, integrate, and deploy enterprise-grade Voice and Chat AI agents and AI Copilots. This is a hands-on, delivery-focused role centered on bringing AI solutions to life within customer environments—not building foundational AI models.</p> <p>You will work directly with customers to translate requirements into working solutions by configuring integrations, designing prompts and workflows, and deploying scalable AI agents. This role is ideal for someone who enjoys problem-solving across systems, working with APIs, and delivering real-world AI applications.</p> <p>You’ll own the end-to-end lifecycle of AI agent delivery—from initial design and integration through testing, client demos, deployment, and ongoing iteration.</p> <p><strong>What You’ll Be Doing