Admission Associate at Study Smart

Roles and Responsibilities: Communication Management Act as a liaison between counselors, students, and parents, ensuring clear, concise, and timely communication. Respond promptly to student queries via phone, WhatsApp groups, and email, ensuring that all inquiries are addressed. Learning and Development Actively participate in refresher and university-specific training sessions to stay updated on industry trends and offerings. Event Support Engage in calling efforts for students during key events such as Admission Days and Education Fairs to encourage attendance and participation. CRM Management Regularly update and maintain the CRM with accurate student information, task completion, and follow-up records to ensure smooth operations. Student Gifting Coordination Coordinate student gifting at key stages such as the Offer and Visa Stage to enhance the client experience. IELTS and Exam Coordination Assist in booking IELTS exams for students and ensure reviews are completed as required. Counseling Support & Coordination Attend counseling sessions with designated Study Abroad Counselors (SA Counselors) to better understand the student's profile and university discussions. Make detailed notes on key discussions and profile information to provide accurate support. University Shortlisting / Research Collaborate with SA Counselors to gather download recommendations and provide well-researched, personalized university and course shortlists based on the student's profile. Document Submission and Guidance Follow up with students to ensure timely document submission, providing guidance on the correct documentation required for the application. Share document samples (e.g., CV, SOP, LOR) and review/edit SOPs, essays, LORs, and CVs to ensure they meet the university's standards Application Process Management Compile, review, and organize all documents for submission, ensuring the correct order and high-quality scans. Submit completed student applications to the applications team